Looop

Discover why users appear in your email blocklist.

Email blocklist

Follow these steps if you're having trouble uploading a .csv.

My .csv won’t upload

Follow these steps to help your users access the platform.

When a user is having trouble logging in or has forgotten their password

This article outlines how to export a group.

How do I export a group to CSV?

What to do if your resource won't publish.

A resource won’t publish

Follow these steps to ensure your users are accessing the right material.

A user cannot see a resource or pathway

If you're unable to upload videos, here are a few things to try.

My video wont upload

Find out more about our process of moving workspaces between accounts.

How do I copy workspaces from one account to another?

Find out the specs you require to use Looop.

What are the minimum browser and device requirements to use Looop?

Find out the ways Looop sends push notifications.

When do I receive push notifications?

Please refer to these guides for common issues and questions

Troubleshooting Common Issues

Find answers and get help from Intercom Support and Community Experts

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