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Troubleshooting Common Issues
Troubleshooting Common Issues
Please refer to these guides for common issues and questions
11 articles in this collection
Written by
Kiren
and
Looop
My .csv won’t upload
Follow these steps if you're having trouble uploading a .csv.
Written by
Looop
Updated over a week ago
When a user is having trouble logging in or has forgotten their password
Follow these steps to help your users access the platform.
Written by
Kiren
Updated over a week ago
How do I export a group to CSV?
This article outlines how to export a group.
Written by
Kiren
Updated over a week ago
A resource won’t publish
What to do if your resource won't publish.
Written by
Kiren
Updated over a week ago
I can’t see the changes to my resource
Follow these steps to ensure you're seeing the most recent version of your resources.
Written by
Kiren
Updated over a week ago
A user cannot see a resource or pathway
Follow these steps to ensure your users are accessing the right material.
Written by
Kiren
Updated over a week ago
My video wont upload
If you're unable to upload videos, here are a few things to try.
Written by
Kiren
Updated over a week ago
How do I copy workspaces from one account to another?
Find out more about our process of moving workspaces between accounts.
Written by
Kiren
Updated over a week ago
What are the minimum browser and device requirements to use Looop?
Find out the specs you require to use Looop.
Written by
Looop
Updated over a week ago
When do I receive a push notification?
Find out the ways Looop sends push notifications.
Written by
Looop
Updated over a week ago
Image sizing
How to resize images on Looop and dimensions to consider before uploading.
Written by
Looop
Updated over a week ago