Troubleshooting Common Issues

Please refer to these guides for common issues and questions

11 articles in this collection
Written by Kiren and Looop

My .csv won’t upload

Follow these steps if you're having trouble uploading a .csv.

Written by Looop
Updated over a week ago

When a user is having trouble logging in or has forgotten their password

Follow these steps to help your users access the platform.

Written by Kiren
Updated over a week ago

How do I export a group to CSV?

This article outlines how to export a group.

Written by Kiren
Updated over a week ago

A resource won’t publish

What to do if your resource won't publish.

Written by Kiren
Updated over a week ago

I can’t see the changes to my resource

Follow these steps to ensure you're seeing the most recent version of your resources.

Written by Kiren
Updated over a week ago

A user cannot see a resource or pathway

Follow these steps to ensure your users are accessing the right material.

Written by Kiren
Updated over a week ago

My video wont upload

If you're unable to upload videos, here are a few things to try.

Written by Kiren
Updated over a week ago

How do I copy workspaces from one account to another?

Find out more about our process of moving workspaces between accounts.

Written by Kiren
Updated over a week ago

What are the minimum browser and device requirements to use Looop?

Find out the specs you require to use Looop.

Written by Looop
Updated over a week ago

When do I receive a push notification?

Find out the ways Looop sends push notifications.

Written by Looop
Updated over a week ago

Image sizing

How to resize images on Looop and dimensions to consider before uploading.

Written by Looop
Updated over a week ago