Troubleshooting Common Issues

Please refer to these guides for common issues and questions

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11 articles in this collection
Written by Kiren and Looop

My .csv won’t upload

Follow these steps if you're having trouble uploading a .csv.
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Written by Looop
Updated over a week ago

When a user is having trouble logging in or has forgotten their password

Follow these steps to help your users access the platform.
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Written by Kiren
Updated over a week ago

How do I export a group to CSV?

This article outlines how to export a group.
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Written by Kiren
Updated over a week ago

A resource won’t publish

What to do if your resource won't publish.
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Written by Kiren
Updated over a week ago

I can’t see the changes to my resource

Follow these steps to ensure you're seeing the most recent version of your resources.
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Written by Kiren
Updated over a week ago

A user cannot see a resource or pathway

Follow these steps to ensure your users are accessing the right material.
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Written by Kiren
Updated over a week ago

My video wont upload

If you're unable to upload videos, here are a few things to try.
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Written by Kiren
Updated over a week ago

How do I copy workspaces from one account to another?

Find out more about our process of moving workspaces between accounts.
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Written by Kiren
Updated over a week ago

What are the minimum browser and device requirements to use Looop?

Find out the specs you require to use Looop.
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Written by Looop
Updated over a week ago

When do I receive a push notification?

Find out the ways Looop sends push notifications.
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Written by Looop
Updated over a week ago

Image sizing

How to resize images on Looop and dimensions to consider before uploading.
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Written by Looop
Updated over a week ago