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Troubleshooting Common Issues
A user cannot see a resource or pathway
A user cannot see a resource or pathway

Follow these steps to ensure your users are accessing the right material.

Odi avatar
Written by Odi
Updated over a week ago

If you have a user that cannot see a resource or pathway they should have access to, here's what you need to do to ensure they're seeing the right stuff.

First, check if the workspace or pathway the resource is in is private or open. If it's open then everyone on the platform will be able to see its content, whereas if it's private then you'll need to check if the user has access to it via the access tab

If they don't have access, go ahead and add them to the workspace or pathway and once they refresh they'll be able to see the content.

If your user is still unable to see the right resources after checking their access permissions, please contact us at

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